Subject: Tech Support Candidate - Khushboo Verma
From: Khushboo Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 14:16:57 -0400

| | Tech Support Test

Name | Khushboo Verma
E-mail | [email-masked]
Phone Number | (201301) 7236910277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida 15

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Allsec Technologies Pvt LTD | Sales Representative | 7 Nov 2019 | 12k
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will refresh the page, if the issue remains then I will restart my computer.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is mainly used for sending files such as photos, videos, application etc.
WiFi is used for accessing the network to use internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.Good customer service means to solve the issue of customer and provide proper resolution of their problems.

For good customer service the organization have proper script and format which a employee has to follow for the customer satisfaction.

2. Great customer service includes the proper resolution of the customer as well as building a long term customer relationship for future.

Great customer service includes customer satisfaction and resolution so that the customer have a positive outlook towards the services and built trustworthy customer relations.

What according to you makes you a good candidate for customer service or technical support job?

According to me I am good candidate for customer service because I have convincing skills, soft skills and customer handling skills which is basically needed for customer service.
Convince skills are also needed in both kinds  inbound and outbound processes.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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