Subject: Tech Support Candidate - Sonal Gupta
From: Sonal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 14:08:19 -0400

| | Tech Support Test

Name | Sonal Gupta
E-mail | [email-masked]
Phone Number | (91) 9599861909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cms it services | TSE | March 2020 | 17500
Previous Employer 2 | IBM info services | TSE | Sep 2017 | 12000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps
1.firstly check the system is connected with network.
2. If is connected then check the proxy setting because internet sites required proxy support for security purpose but some intranet sites can open without proxy.
3.if browser proxy is disabled then enable the proxy.
4.provide the company network proxy and port.
5. Clear the cache and the reopen the site it will open.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used to sharing the data or information in short range but wifi is used of accessing high speed internet.

Bluetooth is less secure compare to wifi.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer service is When user is happy after resolution but when give support on escalated case or multiple user facing the issue and we give resolution to user for their issue and after that user seem happy and satisfied with result it's called great customer service.
What according to you makes you a good candidate for customer service or technical support job? | I have patience so I used to handle the escalated cases.and I have 5 years experience in same field
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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