Subject: Tech Support Candidate - Bidhan Sharma
From: Bidhan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 14:03:09 -0400

Tech Support
Test

Name

Bidhan
Sharma

E-mail

[email-masked]

Phone Number

(0) 9160977016

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer

DESKTOP SUPPORT ENGINEER

15/07/2020

35000

Previous Employer 1

Aegis BPO Services

Assistant
Desktop Engineer

15/11/2018

13000

Previous
Employer 2

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. First I will check the connection of my internet
if it is working or not.

2. If internet is working then I will check if the website is functioning
properly or not. I will use command prompt and Ping the website to check the
status of the connection.

3. I will also clear my cookies and browser history if the above steps are
working and still the web page is not loading.

4. I will use command prompt and use the Netstate command to see the path of
Packets.

5. If the web page still does not load then I will try after sometime.

What according to you is difference between Bluetooth
and Wifi?

Bluetooth: This is basically a kind of adapter
on all the devices connecting with each other. It is simple to use and switching
between devices is easier but have low security. And its range is 10m.

Wifi: A wireless adapter on all the devices of the network and a wireless
router. It is more complex and requires configuration of hardware and software.
Security features are better. Still, there are some risks and has high power
consumption.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service often centers on delivering or slightly exceeding what
customers expect from your company and its solutions. In contrast, exceptional
customer service requires that you go above and beyond customer
expectations.

And a great customer service provider either delivers ahead of schedule, or
includes post-installation training and support to the buyer to ensure a
high-quality experience. This type of post-installation support can minimize
complaints and product returns.

What according to you makes you a
good candidate for customer service or technical support job?

After working for 2 year in customer service field, I have
understood that patience is most important thing a customer service
representative must have. And I was able to adjust myself so perfectly that I
was allowed to handle escalated calls in my previous organization. Ultimately,
this has taught me stay positive and have a self control of myself. I am a kind
of person who believes on continuous learning. Apparently, this helps you to
adapt yourself quickly to a new environment and you face new challenges too. So,
I feel like there is no one who can do more better than me for this position if
I would be given a chance to showcase my skills.

On a scale of 1 - 5
please rate your fluency in spoken English

5