Subject: Tech Support Candidate - Deepanker Gupta
From: Deepanker Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 13:55:35 -0400

| | Tech Support Test

Name | Deepanker Gupta
E-mail | [email-masked]
Phone Number | (+91) 9416102707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | IMT Manesar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aggasso India Pvt. limited | Active Directory And O365 Administrator | NA | 25000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We Will Follow the below mention Steps.
1 We will check our internet connection.
2 We will check opening this website fron other browser.
3 We will check the windows host file.
4 We will clear browser cache and browsing history.
5 We will try deleting all browser extensions
6 We will check the windows firewall. If it is blocking this website
7 We will check if our system has parental control system installed
8 We will clear our computer DNS cache.
9 We will try restarting our router.
10 We will try restarting our computer.
11 We will contact our ISP(internet service provider).

What according to you is difference between Bluetooth and Wifi?

1 Bluetooth is of low range while wifi has a high range .
2 Range of bluetooth connection is approximately 10 meters while wifi has a range upto approximately 100 meters.
3 Bluetooth is less secure in comparison with wifi.
4 Bluetooth has a low power consumption while wifi has high power consumption.
5 Bluetooth supports limited number of users while wifi supports a large number of users.
6 Bluetooth is simple to use in comparison of wifi.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A great customer service experience is when We provide the “extra mile” for the customer. Fulfilling the customer requirement plus doing everything to make it more easier and simple for customer. First call resolution always leads to more customer satisfaction and it leaves a very good impression not only for us but for the company that we represent. Whereas Good customer service is when we resolve the issue with is the time frame but for this customer may have to wait for the final resolution. In the end we will be able to deliver the solution but not making customer happy by giving them solution at the first hand only.
What according to you makes you a good candidate for customer service or technical support job? | Teamwork is essential for success as a Technical and customer service person. I work closely with my team , it not only helps us to be on the same page but it helps us to enhance our knowledge and skills. Although i am handling the technical part more as compared to customer service part in my current job profile but we as a Team regularly share our knowledge and resources to address tricky customer complaints and handle a large amount of incoming tickets during peak times.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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