Subject: Tech Support Candidate - Sumit Kumar
From: Sumit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 13:44:09 -0400

Tech Support
Test

Name

Sumit
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8532901763

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 62 Noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NLB SERVICE

Customer Care
Executive

21-05-2020

18400

Previous Employer 2

Ienergizer IT Services PVT
LTD

Customer Service Executive

20-01-2020

14500

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all, I will check Internet connection. If
it will connect property, I will clear all history and caches data of the
browser.

What according to you is difference between Bluetooth
and Wifi?

Bluetooth is a multimedia files transfer device
and we can share internet connection through Wifi.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A great customer service experience is when you
provide the “extra mile” for the customer. Providing what the customer needs
but also going out of your way to do it. It also to make the customer very happy
that you took the call and resolved their issue and make a very good impression
not only for you but for the company that you represent.

The common perception may be that good customer service provides nothing more
than just basic support and that great customer service keeps your customers
coming for more delighting them with exceptional experiences. However, that is a
mistake.

What according to you makes you a good candidate
for customer service or technical support job?

customer
support as “Range of services provided to assist customers in making cost
effective and correct use of a product,”1 while technical support is
“User-friendly assistance for individuals having technical problems with
electronic devices.”

On a scale of 1 - 5 please rate your
fluency in spoken English

4