Subject: Tech Support Candidate - Romil Sen
From: Romil Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 13:35:52 -0400

| | Tech Support Test

Name | Romil Sen
E-mail | [email-masked]
Phone Number | (91) 9717485543
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ibm india pvt ltd | Sr practitioner | 11th January 2019 | 30,000/-
Previous Employer 2 | Hyperquality | Sr executive | Sep 2014 | 20000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like Google.com or mozilla.org.
1) If you can open it in crome it's good  it's website specific that it does not pulls up the website on internet explorer.
2) try clearing cookies and cache.

What according to you is difference between Bluetooth and Wifi? | Both bluetooth and wiifi are used for providing wireless communication through radio signals. The most distinction between Bluetooth and wifi is that, Bluetooth is actually accustomed connect short- range device for sharing information whereas wifi is uses for providing high speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A great customer service is when you provide the extra mile for the customer providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.

What according to you makes you a good candidate for customer service or technical support job?

Attention to detail
Technical skills
High concentration
Active listening
Troubleshooting

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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