Subject: Tech Support Candidate - ankita samadder
From: ankita samadder <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 13:22:46 -0400

| | Tech Support Test

Name | ankita samadder
E-mail | [email-masked]
Phone Number | (011) 8929222304
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | south ex part 1, New Delhi-110003

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr.CCE | 24th February, 2020 | 22,000
Previous Employer 1 | Milkbasket | CCE | 12th February, 2019 | 19,000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will do network check
Then we will ping command to check internet is working or not.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used for device connections and Wifi is used for connect our system for internet access without any cable or its a media to connect internet and share our data on same network or internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service is called when we provide them those services which are required by the customers. And great customer service is when customer is feel comfortable while talking with you and they can trust that only you are their problem solver.
What according to you makes you a good candidate for customer service or technical support job? | I am deserving candidate for this job because I can provide them all the technical support whatever they requires and also in a manner that they can be a long term and satisfied customer from our side.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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