Subject: Tech Support Candidate - Shagun Singh Shagun
From: Shagun Singh Shagun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 13:19:23 -0400

Tech Support
Test

Name

Shagun
Singh Shagun

E-mail

[email-masked]

Phone Number

(01334) 8445442684

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Haridwar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Test book

Counselor

29/Dec/2019

18000

Previous Employer 1

Honda showroom

Back-office

30/05/2019

12000

Previous
Employer 2

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1)Check the web address (URL) in the address bar to
make sure you're going to the right webpage.

2)If you are, try to open the same webpage on another computer connected to the
same network.

3)If you can't see the webpage on any computer, check if you're connected to the
Internet. If you are, the webpage might be down.

What
according to you is difference between Bluetooth and Wifi?

Difference
Between Bluetooth and Wifi

August 16, 2017 5 Comments

Difference between Bluetooth and WifiBluetooth and Wifi provide wireless
communication and uses radio signals for doing so. The main difference between
Bluetooth and Wifi is the purpose behind its designing. Bluetooth is essentially
used to connect short-range devices for sharing data while Wifi provides
high-speed internet access.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing “good”
customer service and delivering “great” customer service is that, in the
former, you are probably only barely keeping your customers satisfied; while in
the latter, you are not only keeping them satisfied – you are also keeping
them loyal! This is a very important distinction – and one that many services
providers do not always “get”.

What according to
you makes you a good candidate for customer service or technical support
job?

Even with extensive training and experience, customer service
representatives won’t know how to help every customer. Ask this question to
find out if a candidate knows how to respond calmly and efficiently in these
situations.

On a scale of 1 - 5 please rate your fluency in spoken
English

5