Subject: Tech Support Candidate - Vikas Sahni
From: Vikas Sahni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 12:58:53 -0400

Tech Support
Test

Name

Vikas
Sahni

E-mail

[email-masked]

Phone Number

(+91) 7088688944

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mediatrenz

Project coordinator

31 March

14,000

Previous Employer 1

Previous
Employer 2

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First we need to figure out where the problem
is-

1. Open a new tab and check to see if another

website like google.com will load or not.

•If another website opens, skip to " The

problem happens with certain websites".

•If another site not opens, continue to the next

step.

2. Launch another browser like Explorer, and try

to open the site having the problems with.

•If the  site works in another browser, see "

The problem only happens in Chrome".

•If the site doesn't work in another browser,

check out "The problem happens in all web

browsers".

The problem only happens with certain websites.

If there is any of these error messages, it might just be a problem with Google
Chrome cache:

•The connection was interrupted.

• The connection was reset.

•The connection has timed out.

Try clearing Chrome's cookies and cache.

Again try to open the website.

What according to you is difference
between Bluetooth and Wifi?

Bluetooth and Wi-Fi both are
used for providing wireless communication through radio signals.The most
distinction between Bluetooth and Wi-Fi is that, Bluetooth is actually
accustomed connect short-range devices for sharing information whereas Wi-Fi is
used for providing high speed Web access or internet.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Conceptually, the main difference between providing
“good” customer service and delivering “great” customer service is that,
in the former, you are probably only barely keeping your customers satisfied,
while in the latter, you are not only keeping them satisfied – you are also
keeping them loyal!

What according to you makes you a
good candidate for customer service or technical support job?

I have worked in US based company and there I was also deal
with US clients daily for project related issues and technical queries.

On a scale of 1 - 5 please rate your fluency in spoken
English

4