Subject: Tech Support Candidate - Shubham Sharma
From: Shubham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 12:50:05 -0400

Tech Support
Test

Name

Shubham
Sharma

E-mail

[email-masked]

Phone Number

(110059) 7006043918

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

C4 mohan garden gurudwara road
Nawada Uttam Nagar 110059

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Raspl

Application support

31 may

19930

Previous
Employer 1

Previous Employer 2

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check the internet connectivity.

2. Restart my device because many problems can be solved by restarting the
device.

3. Using another browser.

What according to you is difference between Bluetooth
and Wifi?

Bluetooth is used to connect short range devices
for sharing information whereas wifi is used for providing high speed web access
or internet.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing “good”
customer service and delivering “great” customer service is that, in the
former, you are probably only barely keeping your customers satisfied; while in
the latter, you are not only keeping them satisfied .

What according to
you makes you a good candidate for customer service or technical support
job?

According to me technical support job is good for customer
because in digitally think that it would be more beneficial for all of
them.

On a scale of 1 - 5 please rate your fluency in spoken
English

4