Subject: Tech Support Candidate - KSHITIJ SRIVASTAVA
From: KSHITIJ SRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 12:46:24 -0400

| | Tech Support Test

Name | KSHITIJ SRIVASTAVA
E-mail | [email-masked]
Phone Number | (208002) 7897777950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | kanpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 0 | | |
Previous Employer 1 | 0 | | |
Previous Employer 2 | 0 | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Access denied error is on the monitor so ,
Open Settings
Advance settings
Go to option  HTTPS/SSL
Unblock the option for server revication
Restart chrome

What according to you is difference between Bluetooth and Wifi? | Both wifi and bluetooth are devices for tarmission of msg on radiosignals.But bluetooth is for devices of short range devices where as wifi provides high speed web access or the internet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between goodcustomer service and delivering great customer service is that, in the first one you replay to customer complaons in 24 hrs while in the latter, you  only keeping them satisfied withen rply in minutes and solve it.
What according to you makes you a good candidate for customer service or technical support job? | I can work and deliver expexted results,a new commuter to the work team,combination of skills and hardwork.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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