Subject: Tech Support Candidate - Syed athar
From: Syed athar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 12:32:17 -0400

| | Tech Support Test

Name | Syed athar
E-mail | [email-masked]
Phone Number | (0194) 2421211
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Srinagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | Na | Na
Previous Employer 1 | Dolphin International pulwama | IT head | 28-12-2019 | 34000
Previous Employer 2 | Roflon llc | Developer | 30-10-2018 | 26000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Let me describe my approach to solve the problem in following steps.
1) first i'll check weather i am connected with internet properly or not. I'll check weather the wifi or Ethernet cable either of which I am using is working properly. If its all ok i'll go to step two else fix the internet connection first.
2)to confirm my Internet is working properly i'll try to browse any different website if it loads properly it establishes my Internet is working properly.
3) Then i'll clean my browsers history cache and cookies and then again try to browse the ndtvs website if it comes up then the trick is done
4) if not i'll try to browse the website from a different browser if it still doesn't work there are chances there is something wrong with the website itself.
5) I'll further investigate the problem and report it to concerned.

What according to you is difference between Bluetooth and Wifi? | Both Bluetooth and Wi-Fi are used for providing wireless communication through radio signals. The most distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is doing the needful and great customer service is solving customers problem quickly and develop a good impression of the company and its services

What according to you makes you a good candidate for customer service or technical support job?

I am a b.tecg graduate in IT
And i love to troubleshooting in particular and technology in general.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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