Subject: Tech Support Candidate - Arushi Agarwal
From: Arushi Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 12:31:07 -0400

| | Tech Support Test

Name | Arushi Agarwal
E-mail | [email-masked]
Phone Number | (+91) 7906681867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Field Private Ltd | Business Development executive | 3 June | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check whether the address is typed correctly.
2. Check whether internet connection is working.
3. Find if there is any privacy issue?

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to transfer data while wifi provides internet connectivity.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when customer buys the services.
Great customer service is when customer comes again to buy the same services.

What according to you makes you a good candidate for customer service or technical support job? | I am an individual with good communication skills and I am a determined candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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