Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 12:17:28 -0400

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 7859899869
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sahibabad Gaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Central electronics limited | Diploma Engineer | Currently working | 19600
Previous Employer 1 | Interface Microsystems pvt Ltd | Supervisor | 10 June 2018 | 12500
Previous Employer 2 | Binary Base Technology | Wireless Engineer | 25 Oct 2015 | 10500

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 First I will check if the internet is operational or not , check ping.
Step 2 I will use another browser.
Step 3 I will close the browser and open it again.
Step 4 Restart the computer.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a wireless technology standard that is used to exchange data/files over short distances (less than 30 feet), usually between personal mobile devices.
Wi-Fi has some similar applications to Bluetooth, such as setting up a network or printing and transferring files. It is also a wireless standard, but rather than being designed to communicate between devices, it serves to wirelessly connect devices to the internet or Ethernet networks such as a corporate local area network (LAN).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1-Good customer service Respond emails within 24 hour and great customer service respond within minutes.
2- The common perception may be that good customer service provides nothing more than just basic support and that great customer service keeps your customers coming for more delighting them with exceptional experiences.
3- Good means that having good communication skills,soft attitude.
Great customer service tells about the smart communication, problem solving and make the customer satisfy.

What according to you makes you a good candidate for customer service or technical support job? | I think customer service is a passion for helping people. A passion for service goes for hand-in-hand with friendliness and a personable attitude. The way of talking makes you a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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