Subject: Tech Support Candidate - Saloni Saloni
From: Saloni Saloni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 12:11:56 -0400

| | Tech Support Test

Name | Saloni Saloni
E-mail | [email-masked]
Phone Number | (91) 8950293165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kurukshetra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | DCRUST | Research Assistant | March31,2020 | 30000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Right Click anywhere on the screen...as you open command operator then u will notice that the website code will get opened.. their only the errors will be found....
What according to you is difference between Bluetooth and Wifi? | The most distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is how you greet and treat the customer in a nice and proper way where the customer is  happy being served. But great or excellent customer service skill is meeting the demands and reaching  beyond the customer's expectation. A total quality service.
What according to you makes you a good candidate for customer service or technical support job? | A good candidate will not speak ill about the customer, but will show how they empathized and did their best to come to a resolution that worked for them -- and they'll spell out the problem-solving strategies they used along the way.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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