Subject: Tech Support Candidate - Neeraj Choudhary
From: Neeraj Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:48:59 -0400

| | Tech Support Test

Name | Neeraj Choudhary
E-mail | [email-masked]
Phone Number | (+91) 7982624974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Network Engineer | NA | 4 Lakh/annum
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i will try to connect another website to check if the error is with (ndtv.com) or with all. if another website is also not connecting than i will click on windows+R and than type CMD. now cmd window will open and than i will try to ping my local router(ping 192.168.0.1) if ping to local router is working fine than i will ping google dns (ping 8.8.8.8). if that is also working fine.

Than i will clear all the cookies and cache of the browser.
click on the toolbar, settings, clear browsing data, select all or unselect what you don't want to delete than click on clear data.

if still it is not working than i will check if there is a problem with proxy server.  i will select NO PROXY to check if there is an issue with the proxy server.

hopefully, it will start working fine after doing all this and still if it doesn't work i will call the networking team.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is actually used to connect short range devices for sharing information whereas wifi is used for providing high speed web access or internet. The security of bluetooth is less compared to wifi. Bluetooth requires low bandwidth whereas wifi requires high bandwidth. Bluetooth requires bluetooth adapter on all devices for connectivity whereas wifi requires wireless adapter on all devices and wireless router for connectivity.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means meeting expectations but excellent customer service means exceeding them. For an example if you are keeping your customers satisfied  than you are providing good customer service but if your customers are not only satisfied but also loyal than you are providing great customer service. if your customers are happy but they get attracted to another company's offer and ditch you so its a time for you to re-think and make your company great from good so that your customer even don't think about ditching you.

What according to you makes you a good candidate for customer service or technical support job?

firstly, i always listen to problems and give surety to customers for a timely solution. Problem is never a hurdle but giving assurance and providing customers with relevant information and
trying for the best to fulfill the job in committed time are my best qualities.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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