Subject: Tech Support Candidate - ARSHI JAVED
From: ARSHI JAVED <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:42:41 -0400

| | Tech Support Test

Name | ARSHI JAVED
E-mail | [email-masked]
Phone Number | (91) 7530879542
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Study falcon | Content writer | 10days | 35k
Previous Employer 1 | Ratna sagar Pvt Ltd | Content writer | | 20k
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the web address (URL) in the address bar to make sure if I am going to the right webpage or not.
Then I will try to open the same webpage on another computer connected to the same network. Somehow I can't see the webpage on any computer, I will check if I'am connected to the Internet. If I am, the webpage might be down.
Also I will delete my cookies following certain steps and change the proxy settings as well.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is a wireless communication medium which is often used for transferring data. It is used to transfer data such as song, videos, etc in a personal area network. It is used for the communication in a small range whereas wifi has come from the word “Wireless Fidelity”. It is also a wireless communication medium often used to access internet services. WiFi are more effectively used in cafe, schools, companies and etc for faster internet connection. Wi-Fi has some similar applications to Bluetooth, such as setting up a network or printing and transferring files. It is also a wireless standard, but rather than being designed to communicate between devices, it serves to wirelessly connect devices to the internet or Ethernet networks such as a corporate local area network (LAN). Its range is quite a bit larger than the very short range within which Bluetooth devices communicate, as a Wi-Fi signal can be accessed up to 300 feet away. This means that a Wi-Fi-enabled device, such as a PC or smartphone, can connect to the internet wirelessly when in a Wi-Fi "hotspot," or area in which a Wi-Fi signal may be accessed.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is expected. Customers expect you to get their orders right. They expect a speedy turnaround on service. As customers, we expect good customer service but, unfortunately, when we get it, we generally forget it within minutes. The exchange doesn’t even create a blip on our radar because it’s what we have come to expect every single time.
Your competitive advantage is to nix the idea of good customer service and commit your entire organization to great customer service. This is the type of exceptional, mind-blowing, did-you-really-just-care-that-much service that customers want to tell other people about. In this situation, customers care more about people knowing how great this company is than about posting complaints on social media about what that other companies didn’t do.

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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