Subject: Tech Support Candidate - Somitro Bhattacharya
From: Somitro Bhattacharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:38:43 -0400

| | Tech Support Test

Name | Somitro Bhattacharya
E-mail | [email-masked]
Phone Number | (+91) 8920533507
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eli India pvt Ltd. | Back office Administrator | 21 March 2020 | 27,000
Previous Employer 1 | Concentrix | Seller Support | May 2015 | 16,000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will remove the cache and clean browser history after that I will restart the browser.

2. I will write the website url using https://www.

3. I will update the browser.

4. If still having the same problem then I will open that website in another browser.

What according to you is difference between Bluetooth and Wifi?

Blootooth is a mechanism that connects devices with each other in a certain range to transfer the files and that does not require any Internet connection.

WiFi is an Internet connection that we retrieve from a network provider and it can be password protected so that if more than one user wants to use can share the password with another user.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you are providing appropriate information to the customer and solving their problems on time.

Great customer service is when you are putting some more extra efforts while solving the problems of the customer and trying to make them happy by doing something extra so that they can feel that other than they got the solution of their problem they got some extra benefits or valuable information. It is something feel like you are not only doing your job but also making them feel that you are a kind of friend for them.

What according to you makes you a good candidate for customer service or technical support job?

If you are behaving friendly and politely with the customer and providing them the required information to satisfy them and making them believe that your service is the best then you are  the good candidate for customer service.

Apart from that it is required you should understand the request or query of a customer first in a proper manner before providing them any solution and you need to keep in mind all the rules and regulations or the process policy so that you do not go beyond or cross the company policy or process rules.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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