Subject: Tech Support Candidate - Ekhlak Ahmad
From: Ekhlak Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:38:28 -0400

| | Tech Support Test

Name | Ekhlak Ahmad
E-mail | [email-masked]
Phone Number | (+91) 7206207663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Panipat

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check the internet connection.
2) Check the website address.
3) Clear cookies.
4) Checking browser access issues.

What according to you is difference between Bluetooth and Wifi?

Wifi is used to connect devices to high speed internet while bluetooth is used to exchange data in short distance
Bluetooth limits itself in number of devices connected at once while that's not the case with wifi.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1) In good customer service you are keeping customers satisfied while in great customer service you are keeping customer loyal too.
2)In case of great customer service, you will solve problem of customer at a great extent while in good service, you will limit yourself.
3)You surpass expectation of customers in case of great customer service while in later you are within the limit of expectation.
4) Mouth publicity exponentially increase in case of great customer service while in good customer service assurance is not present.

What according to you makes you a good candidate for customer service or technical support job?

1) Knowledge of the product.
2) Good spoken skills .
3) Ability to understand the customer.
4) High patience level.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |