Subject: Tech Support Candidate - Jasleen kaur Jasleen
From: Jasleen kaur Jasleen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:29:22 -0400

| | Tech Support Test

Name | Jasleen kaur Jasleen
E-mail | [email-masked]
Phone Number | (911) 9953984302
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sitel | Cce | 21-feb-2020 |
Previous Employer 1 | Convergys | Cce | 20-aug-2016 |
Previous Employer 2 | Exl | Cce | 20-aug-2014 |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user please tell us all steps you will take to troubleshoot.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to connect to other device so that we can send and receive data . Wifi is used when we can operate several devices catching  wifi..
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service including paraphrasing the concern so that customer  can feel that executive is aknowleging concern. Great customer service that is  showing empathy towards customer and resolving question by doing correct probing.
What according to you makes you a good candidate for customer service or technical support job? | By doing effective probing, acknowledging, courtesy, patiently handing customers .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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