Subject: Tech Support Candidate - Saurabh Kumar
From: Saurabh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:11:00 -0400

| | Tech Support Test

Name | Saurabh Kumar
E-mail | [email-masked]
Phone Number | (91) 8447271855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globallogic | Senior analyst | Dec 2019 | 25
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Whenever I'll get these types of error. Firstly I'll check my all network settings, then after I'll check my computer all hardware parts and plugins.if anything found unplug, then I'll make sure to correct my plugins. And after doing this I'll also rectify my WiFi settings and replace with new connection.

What according to you is difference between Bluetooth and Wifi?

Bluetooth - Bluetooth is a medium in which we can transfer files to connected devices. In Bluetooth case we can transfer files only to certain distance.

WiFi - WiFi is available network of internet by which a user can access the Internet. It can be password protected or may be not.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service - when your customer emails from your website. You respond within 24 hours.

Great customer service - you respond to that customer within minutes.

Good customer service - your customers is not happy with a product and services and want to return it or get a refund. You willingly accept the return less any restocking or trouble it causes you.

Great customer service - you not only graciously accept the return but let the customer know you will waive all fees associated to ensure that their experience is good one. You then suggest alternative products that might fit them based on their feedback on the initial experience.

What according to you makes you a good candidate for customer service or technical support job? | The key thing they need for delivering outstanding customer service is a passion for helping people. A passion for service goes for hand in hand with friendliness and a personable attitude. Your customer can hear characteristics such as passion and friendliness over the phone and even read those traits in emails.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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