Subject: Tech Support Candidate - Gaurav Talwar
From: Gaurav Talwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:08:15 -0400

| | Tech Support Test

Name | Gaurav Talwar
E-mail | [email-masked]
Phone Number | (91) 9873734581
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maruti Suzuki India Pvt. Ltd. | Admin Manager | Feb 7, 2020 | 35000
Previous Employer 1 | Alight Solutions Pvt. Ltd. | Benefits Operations Administrator | May 31, 2019 | 36628
Previous Employer 2 | EXL Pvt. Ltd. | Quality Analyst cum CCE | June 9, 2017 | 24415

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, It depends what type of error? According to that error, I will troubleshoot.

For an example (Basic) -

Step 1 - I will check the internet connect first.
Step 2 - If there is no issue with the connection but still getting an error then I will delete the cookies and cache of that browser.
Step 3 - If still there is an error, I will check the compatibility view in other browser.
Step 3 - If still there is an error, I will check the security reasons. May be it is not allowed to open on company's system.
Step 4 - If there is no security reasons then I will try again with ndtv.com or simply type ndtv on google.
Step 5 - I am sure that any keyword or step will work and enjoy ndtv.

What according to you is difference between Bluetooth and Wifi?

Bluetooth - You do have short-range services with bluetooth to share the data without accessing the internet or any browser.

Wifi - You do have high speed wireless internet or web access with Wifi. You can share anything immediately to anyone.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good CS - If you are receiving customer emails from your website and reverting them back within 24 hours.

Great CS - If you are reverting them back within 5-10 minutes; this is the way to provide great customer service.

What according to you makes you a good candidate for customer service or technical support job?

I always prefer to give the priority to my customer.
I used to reply them back on their queries as quick as possible.
I always try to sort out any problem as I take myself into their situation because that is the only way to understand the severity of the customer's problem.
I believe when you take yourself in the worst situations then you learn new things beyond your limits.

These are some reasons which makes me a good candidate to provide customer service or technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |