Subject: Tech Support Candidate - Deepak Sharma
From: Deepak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:05:05 -0400

Tech Support
Test

Name

Deepak
Sharma

E-mail

[email-masked]

Phone Number

(91) 9650552775

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jhilmil (Vivek
vihar)

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

Airforce

Sergeant

31 Dec 2018

60K

Previous
Employer 2

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First check the internet connection, it's IP
address and network availability. It's receiving packets in network status.

Secondly it may be possible that the server of particular website may be
switched off.

Thirdly it may be possible of fault in NIC card of PC.

What
according to you is difference between Bluetooth and Wifi?

Bluetooth
is the connected medium between two devices, wheras WiFi is the network provider
medium to communication devices.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

1 .In the good customer service we ensure the good
quality of product will reach to customer whereas in great service we also
giving the service after dispatch of product.

2. Ensuring the comfort level to customer in case of any discrepancies faced by
customer.

3. In good service customer may leave the service but in great service he is
fully satisfied by the product and again come to company for the any other
product.

4. The major difference is the reputation of the company which is very affected
by great satisfaction level of the consumer

What according to
you makes you a good candidate for customer service or technical support
job?

A person having patience, guts related to their job, able to
make satisfy the custumer in it's every deal or scheme by making a balance in
the profit of the company and consumer is able is a good candidate for customer
service or technical support job.

On a scale of 1 - 5
please rate your fluency in spoken English

4