Subject: Tech Support Candidate - Namita Rani
From: Namita Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:02:09 -0400

| | Tech Support Test

Name | Namita Rani
E-mail | [email-masked]
Phone Number | (120) 9354544434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | GHAZIABAD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ricoh India Ltd | Project Support Coordinator | NA | 23500
Previous Employer 1 | Wipro Infotech | IT Service Desk | 14 Oct 2015 | 14000
Previous Employer 2 | HCL Infosystem | Technical Support | 30 July 2013 | 7500

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, the Error is not mentioned here ... So assume if 502 error it means there is Server problem of NDTV that's why website is not opening.
WE have to check are we getting proper internet Connection.

What according to you is difference between Bluetooth and Wifi?

Bluetooth provides you connection in just few feet radius where you can transmit or receive the data. It's range is 10 feet almost.

While Wi Fi allows user to transmit data more than bluetooth range.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good is the Service where customer get their issue resolve within time.

While Great Customer Service is where user get their issue resolve proactively in less time with some additional services.

What according to you makes you a good candidate for customer service or technical support job? | First, I have related experience troubleshooting and i am more oriented towards to resolve or assisted customers issue.i have been worked on both profiles and still working.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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