Subject: Tech Support Candidate - Deepak Sharma
From: Deepak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:00:06 -0400

Tech Support
Test

Name

Deepak
Sharma

E-mail

[email-masked]

Phone Number

(122003) 7303937089

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

na

na

na

na

Previous Employer 1

Grow Your Career

Sales
Executive

16th March , 2019

12,000 in
hand

Previous Employer 2

Saburi Tlc

Sr. Solution
Engineer

8th May , 2020

22 k
CTC

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will press control , shift and delete . Select
all cookies and caches and delete them. I will close the browser and reopen .
Hence , most of the time this troubleshooting resolves the partical issue.

Incase the flash player is not working , will reinstall the flash player , if
required I will also install java for smooth functioning.

What
according to you is difference between Bluetooth and Wifi?

Bluetooth
is for short range data transfer on the other hand Wi-Fi allows device to
connect to the internet.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you address the issue of the
customer and resolve it and the great customer service is when you empathize the
customer and resolve the queries and problems in such a way so that he or she
should not face the same problem again and again keeping company image and
reputation in mind.

What according to you makes you a
good candidate for customer service or technical support job?

I have a good knowledge of technicalities required to resolve
the computer or network related concern as well as being a customer to many
products I know what customer requires for a satisfaction. I was fortunate
enough in an organisation wherein I was provding customer service and technical
support as well.

On a scale of 1 - 5 please rate your
fluency in spoken English

5