Subject: Tech Support Candidate - Mukul Kumar Tyagi Mukul
From: Mukul Kumar Tyagi Mukul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:59:11 -0400

| | Tech Support Test

Name | Mukul Kumar Tyagi Mukul
E-mail | [email-masked]
Phone Number | (+91) 6398943986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Mamura U.P

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy Digiconnect | CSE | 20-03-2020 | 18000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am trying to open a website on my browser and get an error then I will first check my internet connectivity. If connectivity is good then Change my browser and will try to open same website in another browser. If again same problem occurs then I will try to change my device if possible.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used for sharing files,images,Audio,Videos and many multimedia files and also aware about the current location of any individual While Wifi is used for sharing interneg accessing between one of more devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is what in which we give our best service to customer and many customers are satisfied with our service.
While Great customer is what in which also we give our best Service to customer and all 100% Customers are satisfied with our service...So I will prefer Great Customer service from Good Customer Service because suuccess ratio is 100%.

What according to you makes you a good candidate for customer service or technical support job? | I am a Good candidate for the Technical support job because I've done B.Tech with Computer science and engineering. I am well qualified candidate for this job. I will give my 100% for the same job. I have good quality for handling customers and makes them satisfied from services because I've already work in flipkart for the designation Customer service Executive. So It will be my honor if I selected for this post.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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