Subject: Tech Support Candidate - Navnishi Chauhan
From: Navnishi Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:50:29 -0400

| | Tech Support Test

Name | Navnishi Chauhan
E-mail | [email-masked]
Phone Number | (91) 7838609498
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Just.Dial | Iro (pt) | 30 june 2020 | 15000
Previous Employer 1 | Vodafone | CCE(ft) | 22 june 2016 | 19000
Previous Employer 2 | Time Jobs | CCE(ft) | 20 may 2015 | 12500

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We  need to check the error first.If it is about connectivity then we need to  make the settings accordingly and if it is insecure connection we need to leave.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to connect short range devices for sharing information  whereas Wifi is used for providing high speed web access.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is about building a customer centric business, simply good communication skills n soft attitude.
Great customer service  tells about the smart communication, problem solving and make the customer satisfy by going extra miles to help.

What according to you makes you a good candidate for customer service or technical support job? | I am able to maintain strong interpersonal relationships with clients. I am passionate about providing care with enthusiasm. I have patience, compassion and flexibility. Most importantly  I am good at anger management.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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