Subject: Tech Support Candidate - Avinash chauhan
From: Avinash chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:48:12 -0400

| | Tech Support Test

Name | Avinash chauhan
E-mail | [email-masked]
Phone Number | (+91) 8882771146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec-36

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capline services | Sr process associate | June30,2020 | 26700
Previous Employer 1 | NLB services | Instacart support agent | may21, 2020 | 25550
Previous Employer 2 | Cyfutre pvt.ltd | Senior customer care associate | Jan22, 2020 | 24000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depends on the error that what kind of error we are encountering. let says, if we are not able to have an access on the mentioned above site and we are encountering the error as "This webpage is not available". Then we need to follow the mentioned below steps:-

1) Our first priority would be to check that whether the  URL we are using is appropriate of not.

2)If yes, then we have to check that whether our station is connected to the internet.

3)If it is connected to the internet, then we have delete the cookies because sometimes a broken cookie file can cause errors.

What according to you is difference between Bluetooth and Wifi?

Bluetooth and WiFi are different standards for wireless communication.

Bluetooth technology is useful when transferring information between two or more devices that are near each other when speed is not an issue, such as telephones, printers, modems and headsets. It is best suited to low-bandwidth applications like transferring sound data with telephones or byte data with hand-held computers (transferring files) or keyboard and mice.

Wi-Fi is better suited for operating full-scale networks because it enables a faster connection, better range from the base station, and better wireless security (if configured properly) than Bluetooth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | I believe that in this industry of customer service we have to be empathetic with our customer.There are some major fatal parameters that we have to follow in this, we cannot overlap or interrupt the customer. Customer satisfaction is must in this industry.if our customers are not getting satisfied than it is worthless. According to my prior experience, I have worked on the same profile and I know very well that how we have to tackle the customers. Therefore, this makes me believe that this profile is suitable for me.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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