Subject: Tech Support Candidate - Vishal Arora Vishal
From: Vishal Arora Vishal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:40:31 -0400

| | Tech Support Test

Name | Vishal Arora Vishal
E-mail | [email-masked]
Phone Number | (0581) 9557917533
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bareilly (UP)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | | |
Previous Employer 1 | Cogent services | Telecalling | 03 march | 8100
Previous Employer 2 | None | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I'll check the network connection .
If network connection is propely establish then,
I'll refresh the web page (site page).
If problem still persists than I'll close the web page and then reopen it.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is use to share or transfer the data from one device to another device. While wifi is use to share the internet data from one device to another.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

From my point of view Good customer service is to give a proper explanation or solve the customers query properly as they want.

While Great customer service is that if I feel that  customers problem as our own problem and then give a proper solution for the query.

What according to you makes you a good candidate for customer service or technical support job?

I'm egar to learn new things and want to be a good enchancer.
I'm a smart worker and also do a work in every shift.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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