Subject: Tech Support Candidate - Tushar Lohani
From: Tushar Lohani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:35:55 -0400

| | Tech Support Test

Name | Tushar Lohani
E-mail | [email-masked]
Phone Number | (+91) 8864801708
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Muradnagar, Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Troubleshoot out the connection problem
2. Then I'll check out if it is not a problem of ethernet cable

What according to you is difference between Bluetooth and Wifi? | Both are used to connect two users along with their devices but wifi can help in sharing the data from long distances but the Bluetooth cannot

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Good services cannot solve out the accurate problem but Great services can.
2. Good services only track out the problem but Great does not just track out the problems they also solved them out for the best.
3. Good services can provide just as a formality to the customer but Great does not just formalize the problems they just get to solve out them.

What according to you makes you a good candidate for customer service or technical support job? | Because I can handle all the software related problems and also I can understood all the related operations of computer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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