Subject: Tech Support Candidate - Priti Rani
From: Priti Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:30:24 -0400

| | Tech Support Test

Name | Priti Rani
E-mail | [email-masked]
Phone Number | (91) 9953617382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 12 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Itdose Infosystems | HR Recruiter | March 23 2020 | 18K
Previous Employer 1 | Think Tank Info | Academic Counselor | December 2016 | 26K
Previous Employer 2 | Wipro Bpo | Technical Support | January 2013 | 15K

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If getting error page.
Will check first Internet connectivity First.
Wi-fi and land-line setting will check the connectivity
Disconnect First and Then Connect option.
If Internet working properly then.
Try to Remove Cache.
Window + All programme + Accessories+ Run
Type %temp%, pref-etch, temp
delete all temp file.

Refresh

if still not working
Uninstall Browser
and Reinstall

What according to you is difference between Bluetooth and Wifi?

Bluetooth for short range wireless connection.
We can share data through 1 device to anther one.
Also which is radio Signals.

WiFi high speed web access or internet radio or wireless connection.
WiFi work on router which is configured to broadcast signal

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service establish to good relationship with customer.
Where customer satisfied with the information and Service or products.
Give proper time to customer.
Give full information about the product and services.

Great Customer service give helpful friendly environment. With Great customer service customer will be always happy and defiantly spend and return more.
Solve all the query with.
Empathizes to customer if require.

What according to you makes you a good candidate for customer service or technical support job?

I am polite. Proactive always.
Skills grab the new things.
Convincing  skill also i have.
and a good listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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