Subject: Tech Support Candidate - Rakesh Gupta
From: Rakesh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:30:20 -0400

| | Tech Support Test

Name | Rakesh Gupta
E-mail | [email-masked]
Phone Number | (91) 9956265729
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gamma2 greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | More Retail Limited | IT associate | 20 June 2020 | 18000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check internet connectivity in computer.
If connectivity is available then checked URL of website.
If connectivity is not available in computer then check ISP and getway of network.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is the medium of data sharing from one mobile device to another mobile device.
Wifi is used to internet access and network creation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Serving customer services is good but understand the customer services as per customer is great customer service.
What according to you makes you a good candidate for customer service or technical support job? | Providing customer assistance with good interface.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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