Subject: Tech Support Candidate - Sibi boban Sibi
From: Sibi boban Sibi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:29:52 -0400

Tech Support
Test

Name

Sibi boban
Sibi

E-mail

[email-masked]

Phone Number

(+91) 7000413839

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bhubaneswer

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech mahindra

Technical support

13000

Previous Employer 1

Previous
Employer 2

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.Open a new tab and check to see if you can load
another website like google.com

2.If you can't open another site, continue on to the next step

Click the Library button 57 library icon on your toolbar. (If you don't see it
there, click the menu button fx57menu then click Library.) Click History and
select Clear Recent History….

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

Click Clear Now.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that
there is a problem with the website itself. In that case you'll just have to
wait for it to get fixed. With big sites like Twitter or Facebook this may only
be a few minutes.

If you don't see any of the error messages above, check to see if any of the
specific problems below match what you see:

The website loads but doesn't work properly

If the website doesn't look right or doesn't work the way it's supposed to, you
should check out the following articles:

Websites look wrong or appear differently than they should

Fix problems that cause images to not show

Fix common audio and video issues

Websites show a spinning wheel and never finish loading

Fix login issues on websites that require a username and password. You may
receive an error similar to We were unable to process your login request or An
unspecified error has occurred when you attempt to sign in to websites with your
username and password, or the login may simply fail.

The problem only happens on a secure (https) website

Look at the web address in the location bar. Does it start with https:// (notice
the "s")? If so, check if you see one of the following error messages:

For a "Warning: Potential Security Risk Ahead" error page, see the articles What
do the security warning codes mean? and How to troubleshoot security error codes
on secure websites.

For a "Secure Connection Failed" or "Did Not Connect: Potential Security Issue"
error page, see Secure connection failed and Firefox did not connect.

For a "Your Computer Clock is Wrong" error page, see How to troubleshoot time
related errors on secure websites.

The problem only happens in Firefox

If another web browser works just fine, one of following solutions should fix
things:

Firefox can't load websites but other browsers can - if you can view websites in
browsers other than Firefox.

Fix problems connecting to websites after updating Firefox - if you experience
connection problems after updating Firefox.

If you see the following error messages, Firefox is trying to access the
Internet through a proxy server:

The proxy server is refusing connections

Unable to find the proxy server

What according to you is difference between Bluetooth
and Wifi?

Bluetooth and WiFi are different standards for
wireless communication. ... Wi-Fi is better suited for operating full-scale
networks because it enables a faster connection, better range from the base
station, and better wireless security (if configured properly) than
Bluetooth.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing “good”
customer service and delivering “great” customer service is that, in the
former, you are probably only barely keeping your customers satisfied; while in
the latter, you are not only keeping them satisfied – you are also keeping
them loyal! This is a very important distinction – and one that many services
providers do not always “get”.

What according to
you makes you a good candidate for customer service or technical support
job?

Good customer service means having a thorough knowledge of
your inventory, experience with your products, and being able to help customers
make the best choices for them.

The key thing they need for delivering outstanding customer service is a passion
for helping people. A passion for service goes for hand-in-hand with
friendliness and a personable attitude

On a scale of 1 - 5
please rate your fluency in spoken English

5