Subject: Tech Support Candidate - Rajesh Gangwal
From: Rajesh Gangwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:26:17 -0400

| | Tech Support Test

Name | Rajesh Gangwal
E-mail | [email-masked]
Phone Number | (91) 8917572353
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 62 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pinelabs | Customer care executive | March 2020 | 19000
Previous Employer 1 | Mead east carbon pvt ltd | Bdm | December 2012 | 14000
Previous Employer 2 | Tech mahindra | Process Associate | February 2019 | 17000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check weather the internet is on or not then the spelling is correct or not .
Third the browser is updated one and after that if the problem persist then we can try on other brouser by uninstalling the old browser and installing new browser.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is a technology through which we can share data from one device to another device and wifi is a way to use internet service.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where we follow everything from opening to closing the call to resolve the customer query and the customer is happy.
Great customer service where we go extra mile to resolve the query and follow empathy in this process just like thinking from the customer perspective.

What according to you makes you a good candidate for customer service or technical support job?

I am having experience in customer service and know how the industry works .I know how to deal with people in an effective manner .
Sense of empathy and integrity makes me vital candidate for this job .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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