Subject: Tech Support Candidate - Tanya Singhal Tanya
From: Tanya Singhal Tanya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:24:13 -0400

| | Tech Support Test

Name | Tanya Singhal Tanya
E-mail | [email-masked]
Phone Number | (+91) 8433431146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 56

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MetLife Gosc | Insurance associate | 12 june 2020 | 28 k
Previous Employer 1 | I Energizer ltd. | Customer service associate | 2 feb 2019 | 26.7k
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Open a new tab and check to see if you can load another website like google.com or mozilla.org.
2) Enable cookies for the website.
3)Clear history for that site.
4)check your browser to ensure that the Javascript is enabled.
5)Add ons and hardware acceleration.Add-ons like plugins or extensions are software that run independently of your Web browser, and may conflict with normal browsing.
6)Compatibility view in internet explorer.Microsoft Support writes that when visiting a website that displays incorrectly, the site may be incompatible with Internet Explorer itself, or with the version you are currently running.

What according to you is difference between Bluetooth and Wifi? | Both Bluetooth and Wi-Fi are used for providing wireless communication through radio signals. The most distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.)The main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal.
2)
Good means that having good communication skills,soft attitude.
Great customer service tells about the smart communication, problem solving and make the customer satisfy.
3) Good service providers resolve customer problems while in great customer service one needs to engage personally with the customers concern by providing them first call resolution.
4.

What according to you makes you a good candidate for customer service or technical support job?

Skills that makes you best fit for a good candidate for customer service or technical support job are;
1) Excellent interpersonal skills.
2) Problem solving skills.
3) Good Analytical skills.
4)Technically sound and should have excellent computer knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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