Subject: Tech Support Candidate - Deepak Rai
From: Deepak Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:22:35 -0400

| | Tech Support Test

Name | Deepak Rai
E-mail | [email-masked]
Phone Number | (022) 9082393270
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will see what is the error?
If it is a dns error then I will solve it.
If it is a network error then also I will it.
And if the error persist in website then also I will solve it.
If I am a user, then the problem will be solved by me by using my searching skill,
It will take time but I am sure that I will solve because same type of issue always occur when I use adult website. As a user I always think that whatever may be error it had been solve by someone and error will be the Google, that's why I will solve it.

What according to you is difference between Bluetooth and Wifi? | Same difference between bluetooth and infra-red. As we all know bluetooth can be use to connect two device but at a minimum distance, but when we talk about wifi we can use it at large distance as the wifi can penetrate a wall, but bluetooth can't, it only penetrate through our pocket.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer are those customers who use our services but not fully and they only cares 69% use of seevice, but great customer use 100% service. Great customer always try something new and because of them company always enhance their services, but good customer only cares for money like I as a company launch new services which will enhance the customer capability to do business, the great took it without much question like what is the price?, Is there any discount?, Etc.
What according to you makes you a good candidate for customer service or technical support job? | My capabilities of understanding the client or customer requirements, thinking power of how to do things? In one episode of Maheswari, he told to the audience that never think what to do? Always think how to do? That's why my focus is always on how to do?,  Problem solving skills, passion to earn money. That's why I also work in youtube channel. You can also go subscribe to my channel it is Reetu academy. My job is to do the editing and scripting of videos
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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