Subject: Tech Support Candidate - Abhishek Chakravorty
From: Abhishek Chakravorty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:22:06 -0400

| | Tech Support Test

Name | Abhishek Chakravorty
E-mail | [email-masked]
Phone Number | (201303) 8448936175
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SV global design | Senior customer service executive | 31st may | 35000
Previous Employer 1 | Ienergizer | Senior customer service executive | 17september,2019 | 30000
Previous Employer 2 | Tech Align Pvt Ltd | Senior customer service executive | 2018 | 30000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will clear all the tabs and history with catches and cookies. Then launch the existing browser & put the URL again.
What according to you is difference between Bluetooth and Wifi? | facility allowing computers, smartphones, or other devices to connect to the Internet & the bluetooth is something which can connect your device to another device to share info

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service includes things like voice tone , empathy and sympathy , accurate knowledge of the queries , accurate knowledge of the product as well. it also includes how you open and close the call.
Bad customer service requires lack of concentration, and extreme lack of interest to assist somebody.

What according to you makes you a good candidate for customer service or technical support job? | I will absolutely recommend the key points which are communication skill & understanding the customers query without giving them run around.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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