Subject: Tech Support Candidate - Nishtha Arora
From: Nishtha Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:20:47 -0400

| | Tech Support Test

Name | Nishtha Arora
E-mail | [email-masked]
Phone Number | (+91) 8375034593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1-I will check my Internet Connection.
Step2-I will refresh the page.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used to transfer the files, pictures etc. from one phone/computer to other.
On the other hand, WiFi is used to access all the online platform like WhatsApp etc.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The differences between 2 :-
1.The good customer service may be good from an employee side only but on the other hand great customer services are good from both the sides(an employee and a customer)
2. The good customer service may or may not be satisfactory but the great customer services are satisfactory for the customers.
3. The good customer service may or may not be time consuming but the great customer service are great in terms of satisfying the customers in the short span of time.
4.The good customer service may or may not give the desirable results but the great customer service can give the desirable results.

What according to you makes you a good candidate for customer service or technical support job? | If I will be able to convince you with my answers,then I can say that I am a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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