Subject: Tech Support Candidate - Nimisha Srivastava
From: Nimisha Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:16:46 -0400

| | Tech Support Test

Name | Nimisha Srivastava
E-mail | [email-masked]
Phone Number | (91+) 8318270468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector-22

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. we can refresh the browser.
2.we can open different types of browser .

What according to you is difference between Bluetooth and Wifi?

Bluetooth is accustomed connect short range device for sharing information .
Wifi is used for providing high speed web access or internet

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The first thing is to evaluate is the difference between meeting vs exceeding customer services.
Finishing ahead of schedule.
Providing goods and services at a reasonble price which creates significantlymore value for the customer.
Focusing on the holistic experience.

What according to you makes you a good candidate for customer service or technical support job? | According to me technical support job is best for candidate because technical support is a position hired by a company to oversee and maintain their hardware and software system.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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