Subject: Tech Support Candidate - Tanya Sirohi
From: Tanya Sirohi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:15:43 -0400

| | Tech Support Test

Name | Tanya Sirohi
E-mail | [email-masked]
Phone Number | (201307) 7455940214
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 55 noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Certybox | BDE | 1 june | 30k
Previous Employer 1 | Edumentor educational services | Recruiter | | 27k
Previous Employer 2 | Fiducia solutions | Generalist | | 25k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. What exactly is the problem?
Getting to the bottom of a computer issue can sometimes feel like playing, so it is crucial to ask the right questions first if you want to discover the root problem quickly.

2. Getting more details, eliminate variables
In many cases, what was reported as a general issue is actually something very particular.Best way to find out?  Ask pertinent questions like error messages,events log ,  diagnostics results, monitoring etc.

3.Reproduce the problem, develop hypothesis of root cause.

4. Attempt a fixed based on findings.

What according to you is difference between Bluetooth and Wifi? | The main difference is that bluetooth is used to connect devices without using cables, whereas Wifi provide high speed access to the Internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer service is not that far off .Some differences are :-
1. For good customer service, if your customer E-mail on your website.You respond within hours while for great service you respond to that customer within minutes.

2.Good service:- Your customer is not happy with a product or service and wants to return it or get a refund. You willingly accept the return less any restocking or trouble it causes you.

Great service:- You not only graciously accept the return but lest the customer know you will waive all fees and then suggest alternative products and services that might fit them.

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information.Maintaining professional relationship with the customer.

Show willingness to help, show to customers that you understand their frustration by showing empathy towards them.

Ability to listen patiently and understand what they wanted to say.Solve their problem and make them happy.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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