Subject: Tech Support Candidate - Nitesh Kumar
From: Nitesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:15:34 -0400

| | Tech Support Test

Name | Nitesh Kumar
E-mail | [email-masked]
Phone Number | (91) 9955846838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Emaar Hospitality Group | Service Advisor | 30th of June | 36000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Checking the connection.
2- Checking the proxy and the farewall.
3-Running windows Network Diagnostics.
4- Press F12 and visit your webpage with an error.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is short range devices and Wifi is used for high speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me providing customer service only to resolve the issue is good. But great customer service stands for putting yourself into customer shoes will help you to understand the problem in the best possibles way and resolve accordingly. Thereafter you can turn on a unhappy customer to happy customer
What according to you makes you a good candidate for customer service or technical support job? | My overall experience in customer handling and the way of interaction which i used to do with the customer makes them happy and satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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