Subject: Tech Support Candidate - Niharika negi
From: Niharika negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:14:14 -0400

| | Tech Support Test

Name | Niharika negi
E-mail | [email-masked]
Phone Number | (897) 9692022
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | dehradun

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | The times of India | Marketing intern | June | Depends on the no. Of sales
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- i will close the web page through which I'm trying to open the website.
2- i will refresh my computer and check the internet connection.
3- i will again open the web page and try to open the website.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is a android through which we can share different files whereas wifi is a facility in electronic devices through which we can share our internet data.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when a customer is satisfied with the service of a company whereas as per my point of view great customer service is when a customer buys a product for a particular company he/she is satisfied with the product and the customer service from tha company and recommend it to their friends and family.

What according to you makes you a good candidate for customer service or technical support job?

According to me the qualities that make me a good candidate for customer service or technical support job is that 1 - I'm a good listener and to help the customer and solve there problem one should be a good listener .
2 - I'm an individual who is always ready to learn new things and communicating with the customers knowing there problem would help me learn a lot.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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