Subject: Tech Support Candidate - Anant Maheshwari
From: Anant Maheshwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:12:33 -0400

| | Tech Support Test

Name | Anant Maheshwari
E-mail | [email-masked]
Phone Number | (91) 9268671903
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahdara

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | n/A | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Site might be loaded, soo I'll prefer to try after sometime
or they may be connection error, soo I'll prefer to disconnect the network and reconnect again

What according to you is difference between Bluetooth and Wifi?

Wifi has connectivity in wider area than bluetooth
Wifi provides internet facilty but bluetooth is used for pairing two devices

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when a customer feels that yes this comapny provides enough service for example,. a person contacted after buying a product to know more about its specifications
and great customer service is when customer feel satisfied with your complaint fulfillment, when customer is sure about buying other products too from your company.

What according to you makes you a good candidate for customer service or technical support job?

First speaking skills
then knowing the customer requirements
providing them exactly what they needed
Asking them to call if they get any furthur problem

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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