Subject: Tech Support Candidate - Navneet Yadav
From: Navneet Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:10:21 -0400

| | Tech Support Test

Name | Navneet Yadav
E-mail | [email-masked]
Phone Number | (110059) 9711188832
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global logic | Associate analyst | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-Find, what exactly is the problem.
-Gather more details, eliminate variables like Http error massage, events logs, monitoring, refresh etc.
-Attempt a fix based on findings.
-Problem solved.
-Prepare for future issues.

What according to you is difference between Bluetooth and Wifi?

Bluetooth and WiFi both are used for providing wireless communication through radio signals.
Bluetooth
-Bluetooth is basically connect short range devices for sharing the information.
-Bluetooth is used to share photos, audios, video etc.
- It don't need internet.
- Bluetooth connects only one device at a time.
WiFi
-WiFi is used for providing high speed internet.
- WiFi connects many devices at a time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is meeting expectations.
-Only professional communication take place.
-Resolving problem accordingly.
Great customer service is exceeding expectations.
-Resolving problems at the first time.
-Adding a personal touch.

What according to you makes you a good candidate for customer service or technical support job?

- I am patience.
-I am bit hardworking person to achieve my goals.
-I have ability to resolve problems.
-Confortable in working with stressed environment.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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