Subject: Tech Support Candidate - LOKESH SHARMA
From: LOKESH SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:10:11 -0400

| | Tech Support Test

Name | LOKESH SHARMA
E-mail | [email-masked]
Phone Number | (91) 7976791815
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | BEAWAR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Larsen & Toubro | Mechanical maintenance supervisor | 22 september 2019 | 20800
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Delete browser cookies & Cache
open browser then
At the top right, select More Organize and then Settings.
At the bottom, select Advanced.
In the "Privacy and security" section, select Clear browsing data.
Select a time range and then Cookies and other site data and then Clear data.

What according to you is difference between Bluetooth and Wifi?

The main difference between Bluetooth and Wifi is the purpose behind its designing. Bluetooth is essentially used to connect short-range devices for sharing data while Wifi provides high-speed internet access.

Another difference between Bluetooth and Wifi is that limited number of devices have provision to connect with other devices in Bluetooth. On the other hand, Wifi provides access to more number of users.

Bluetooth is used when speed is not our concern and low bandwidth is allocated to it. Wifi provides high bandwidth as the speed of internet is an important factor.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The common perception may be that good customer service provides nothing more than just basic support and that great customer service keeps your customers coming for more delighting them with exceptional experiences. However, that is a mistake.

Splashy, news-worthy, ‘wow moments’ are usually few and far between for most brands. And those experiences perhaps make for great stories. However, good customer service that is dependable and consistent will ensure that you retain your customers and build long-term relationships with them. High-quality, scalable, swift services that can be delivered over and over again at the customers’ convenience make for good customer service.

What according to you makes you a good candidate for customer service or technical support job?

I have a good Communication skills which is most important Part of this position.i have
Attentiveness skills,Ability to communicate clearly,Knowledge of the product,Ability to use ,positive language,Acting skills,Time management skills.
Ability to read customers
Unflappability
Goal-oriented focus
Ability to handle surprises
Persuasion skills
Tenacity
Closing ability
Empathy
Willingness to learn

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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