Subject: Tech Support Candidate - Rohit Rai Rohit
From: Rohit Rai Rohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:08:55 -0400

| | Tech Support Test

Name | Rohit Rai Rohit
E-mail | [email-masked]
Phone Number | (+91) 8770882174
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check to system browser and we will check internet problem and system WiFi or data connecter device and if all are good then find out problem and do troubleshoot  if need any help then we can search on google how to solve problem

What according to you is difference between Bluetooth and Wifi?

Bluetooth and Wi-Fi are both methods that provide wireless communication, but the difference between the two mainly stems from what they are designed to do and how they are used. The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet.and WiFi use for internet and Bluetooth use connect one smartphone to another

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There are lots of reasons to make great customer service a priority for your business. The following are some of the most noteworthy:

Increased loyalty. 73 percent of consumers say a positive experience affects their purchasing decisions and willingness to work with a business again. Happy customers are the best advocates of your brand.
Better reviews. Happy, loyal customers leave positive reviews, which encourage others to engage with your business. 5-star reviews can help your business attract new customers through word of mouth alone. No ad spend? Yes, please.
Reduced costs. Spending lots of extra money to try and appease already-disgruntled customers can be more work than it’s worth. A loyal, recurring customer is more valuable than a new one who has unrealistic expectations.

What according to you makes you a good candidate for customer service or technical support job?

Problem-solving skills: Unfortunately, people rarely turn to customer support to let them know everything is going perfectly! As a customer service professional, you’ll be responsible for resolving people’s problems and it’s important that your interview answers reflect your abilities to think on your feet, untangle sticky issues, and find solutions.
2. passion to solve problems skills

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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