Subject: Tech Support Candidate - Pankaj agarwal
From: Pankaj agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:06:09 -0400

| | Tech Support Test

Name | Pankaj agarwal
E-mail | [email-masked]
Phone Number | (5731) 8630090609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | HAPUR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Ma | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I check whether Is my internet connection is on or not and also our location internet problem ex roaming data ,  then I check remove my privacy browser cache data ....
If it's not sort out the website may be under maintainece......

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a primarily file transfer technology. It can push files to any other bluetooth enabled device, be it another phone, a headphone, speakers etc. What these devices do with that data is upto them. Bluetooth can't logon to networks, though you can connect to another device with network access and share network privileges either way.

Wifi is a wireless network standard. There are two aspects - first a wifi router must make the network wireless. And then a device wanting access to this network logs on to it. If the network in question has Internet access then you get Internet. It can be used for file transfers, or data transfers of any kind. Like bluetooth it can also be used to connect different devices wirelessly.

For all practical purposes wifi is much faster than bluetooth, and has a larger range as well.

Bluetooth can also be used to connect devices wirelessly - such as bluetooth headphones, mouse/keyboard etc. But fundamentally the two remain quite different.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression.

Great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.

What according to you makes you a good candidate for customer service or technical support job? | My native nature and communication connectivity help to become a good candidate for customer service provider and also my technical skill and there connectivity with customer help me for good technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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