Subject: Tech Support Candidate - Arjun Singh
From: Arjun Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:05:20 -0400

| | Tech Support Test

Name | Arjun Singh
E-mail | [email-masked]
Phone Number | (+91) 7310524948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhagwanpur Roorkee Uttarakhand India

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Abdos Labtech Pvt Ltd | Desktop Support Engineer | At Present Working | 22000
Previous Employer 1 | Attero Recycling Pvt Ltd | Desktop Support Engineer | Aug-2018 | 18000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Check Network Connection and Internet Working or Not
2nd If Internet Issue Found so Check and Solve Issue
3rd If Face Any issue in Site if Possible Solved and Wait to Reached site normally and discuss with site domin administrator and solve issue

What according to you is difference between Bluetooth and Wifi?

Bluetooth use for Connection with any device and transfer data and use as per requirement

And Wifi use for Internet connection from access point without Wire and use internet with wireless connection through wifi

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Service Mean Customer Problem Solved

And Great Service Mean Customer Problem Solved as Per Customer Requirements and Appreciate by Customer

What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge for technical problems finding and solutions and I know how to handle and cumunicate with customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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