Subject: Tech Support Candidate - Abhishek Choudhury
From: Abhishek Choudhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:04:47 -0400

Tech Support
Test

Name

Abhishek
Choudhury

E-mail

[email-masked]

Phone Number

(+91) 7826064800

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

12th avenue gaur city 2
ghaziabad

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

green go corporation

CCE

17/4/2020

16000

Previous Employer 2

Innodata

audio video
associate

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1) check if forever is blocking the website

2) try deleting cache or cookies ....even history.

3) try reinstalling the browser.

4) check the internet connection.

What
according to you is difference between Bluetooth and Wifi?

Bluetooth
is used for providing wireless communication for short ranged devices. Wifi is
used for providing high speed internet access over a large area.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

The feedback from the customer
is the difference between good and great. In the feedback itself you will come
to know whether the customer was fully satisfied with the services. Solving all
of the queries of customer and he happily gives reviews makes all the
difference.

What according to you makes you a good candidate
for customer service or technical support job?

I am a
btech in electrical engineering which i think makes me a good candidate for
technical support. I have good communicatuon skills and can quickly adapt to
different customer conversations.

On a scale of 1 - 5
please rate your fluency in spoken English

5