Subject: Tech Support Candidate - Manoj Prasad
From: Manoj Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:03:54 -0400

| | Tech Support Test

Name | Manoj Prasad
E-mail | [email-masked]
Phone Number | (0000) 9695415986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida 66

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Customer service | 5/06/2020 | 16500
Previous Employer 1 | Transsion holding pvt Ltd Noida | Quality enginner | 28/10/2019 | 15000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the computer and check proper Internet speed is working or not.
2.check the internet speed

What according to you is difference between Bluetooth and Wifi? | Both Bluetooth and Wi-Fi are used for providing wireless communication through radio signals. The most distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | , the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal.

What according to you makes you a good candidate for customer service or technical support job?

Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.
technical support officers monitor and maintain the computer systems and networks of an organisation. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.
Technical support job is good for the candidate.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |